A recent thread in one of the LinkedIn groups took the position that teamwork does not work to improve organizational performance.
Huh? Team building does not have any impact on results and performance? Or is it that the kind of team buildingtraining is the issue behind few observable improvements?
Hey! I will admit a vested interest in the issue, since I design and sell interactive exercises focused on issues of engagement and collaboration between teams. And there IS a lot of crap training out there calling itself teamwork — my particular pet peeves are things like Firewalking, Paintball and High Ropes and other similar “training events” that have few links to issues of people working together, interacting to define things to improve, bonding together to fix problems, etc.
Golf as team building? Give me a break — Sure, golfers are known as great teammates and team play is crucial to success (Not!). Maybe when the players are boozing it up at the 19th hole, but not during play, most certainly. Bowling? Maybe. Cooking? Maybe, if one is running a big commercial kitchen in a restaurant or hotel…
Too many people ride as cowboys in their organizations, IMHO. There are too many workplaces that reward individual performance and then expect people to work together. In so many organizations, and lots of research supporting this, many of the people are not engaged and many are DIS-engaged. One might not expect much in the way of collaboration from those people.
But we can motivate them. People want to feel successful and not be scared by the risks of performing. We need to get them to a new place, mentally.
Motivate people through success
In high performing workplaces, you will also see a collaborative culture where people work together to handle issues and solve problems. Granted, that approach may not work too well in places like Real Estate, Mortgage Lending or Stock Market Sales, but we do see a strong need for collaboration and commitment where things like production or product design or customer service come into play.
Take any group of people, give them some common goals, measure them on shared performance, and allow them the ability to help each other and you have the basics for a workplace situation where teamwork will arise. Then, do some activity that demonstrates the benefit of collaboration on the overall results — something like, “The Search for The Lost Dutchman’s Gold Mine.”
Then, debrief that activity and discuss the choices that people made along with the choices they COULD have made, link it to the issues they see in their own workplace, and allow them to make commitments to each other (peer support) and you are highly likely to see improvement (if there is a bit of followup after the session).
Think of all the activities that we engage in where teamwork is absolutely essential to accomplishment — sports is but one endeavor. As my North Carolina Tar Heels demonstrated (yeah, I know about Duke winning the ACC Tourney), their improved collaboration and teamwork was visibly what enabled them to run out 20-3 for the last part of the season. Lacking that teamwork, they started at 6-4… Same players, but a different level of confidence, communication and effort.
And esprit de corps is most certainly higher in those places where people are involved and engaged and working together toward common goals.
Teamwork not work? I don’t think so. Teamwork is ALL about group performance.
Sure, individuals can excel, but only through collaboration and engagement and motivation can we get a group of people to high levels of accomplishment and performance.
